Technology for the modern customer utility
Everything a leading utility needs, all in one place.
Empowering utilities
Offer industry leading customer service, reduce operating costs, and innovate easily — helping you build loyalty and engage customers in a rapidly changing industry.
60m+
customer accounts
5*
service scores
300k+
connected devices
40+
successful migrations
Improve customer satisfaction
Bring together all the information and tools required to support customers, so your agents have everything they need to solve any problem, giving you happier customers and a happier team.
Offer better service for less
Lower your cost to serve by up to 40% through more efficient ways of working that speed up resolutions and reduce backlog.
Streamline your technology
Bring your technology together in a single platform where everything works together seamlessly —making operations more efficient and innovation easier.
Embrace the connected home
Connect and optimize distributed energy resources, so you can offer innovative new products and tariffs that create value for you, your customers, and the grid.
Speed up innovation
Quickly build services end to end, including integrations with your service teams — ensuring you can easily meet the changing expectations of customers with great experiences.
In our old platform it would take 1 or 2 years to add a new tariff. In Kraken, an easy change takes 3 days, and a complex solution is completed in a week by 2 employees.
Executive, Tokyo Gas
Support the adoption of low carbon technology
Optimize the installation of clean home-energy products, ensuring an excellent experience for customers and for engineers.
Future proof
Always have access to the latest technology so you can be confident that as the industry evolves, you can too.
Migrate with confidence
With more than 40 large-scale migrations completed on time and on budget, Kraken takes the stress out of migration.
Discover more
Get in touch to find out more about how Kraken can help.
