Technology for the modern customer utility

Everything a leading utility needs, all in one place.

Empowering utilities

Offer industry leading customer service, reduce operating costs, and innovate easily — helping you build loyalty and engage customers in a rapidly changing industry.

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60 Million

customer accounts

5*

service scores

160K+

connected devices

40+

successful migrations

Improve customer satisfaction

Bring together all the information and tools required to support customers, so your agents have everything they need to solve any problem, giving you happier customers and a happier team.

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Offer better service for less

Lower your cost to serve by up to 40% through more efficient ways of working that speed up resolutions and reduce backlog.

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EON Next
  • Migrated 5.8 million customers, 8.8 million meterpoints from 8 platforms to Kraken in just 2 years

  • Email backlog was reduced by 85%

  • The ASA reduced from 16m 6s to 2m 38s

  • Customer Satisfaction scores went from ‘bad’ to ‘excellent’

  • Turned a $250 million annual loss, into $150 million profit

Streamline your technology

Bring your technology together in a single platform where everything works together seamlessly —making operations more efficient and innovation easier.

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Embrace the connected home

Connect and optimize distributed energy resources, so you can offer innovative new products and tariffs that create value for you, your customers, and the grid.

A charging EV, showing Kraken’s ability to champion distributed energy resources (DERs)

Speed up innovation

Quickly build services end to end, including integrations with your service teams — ensuring you can easily meet the changing expectations of customers with great experiences.

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In our old platform it would take 1 or 2 years to add a new tariff. In Kraken, an easy change takes 3 days, and a complex solution is completed in a week by 2 employees.

Executive, Tokyo Gas

Octopus Energy

Octopus energy used Kraken to build the UK’s first smart EV tariff, Intelligent Octopus

  • Tariff offers the cheapest and greenest EV charging available

  • Over 135k connected electric vehicles or EV charging points

  • 24% monthly growth since launch

Support the adoption of low carbon technology

Optimize the installation of clean home-energy products, ensuring an excellent experience for customers and for engineers.

Transform your field operations >

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Future proof

Always have access to the latest technology so you can be confident that as the industry evolves, you can too.

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Migrate with confidence

With more than 40 large-scale migrations completed on time and on budget, Kraken takes the stress out of migration.

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Discover more

Get in touch to find out more about how Kraken can help.

Kraken is an all-in-one, smart operating system automating much of the energy supply chain to allow outstanding service and efficiency as the world transitions to a decentralized, decarbonized energy system.

Kraken Technologies Limited is a company registered in England and Wales. Registered number: 12014731.
Registered office: UK House, 5th floor, 164-182 Oxford Street, London, W1D 1NN.

Octopus Energy Groupis a global energy tech pioneer, launched in 2016 to use technology to unlock a customer focused and affordable green energy revolution.