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E.ON Next
Rebuilding a growth mindset after migrating 5.8 million customers in just 2 years
E.ON Next is an energy supplier serving more than 5 million homes and businesses across the UK.
Highlights
E.ON Next earned an ‘Excellent’ Trustpilot score during migration
Internal teams are now freer to focus on new products and propositions
E.ON Next and Kraken delivered an ambitious migration of 8.8 million meterpoints from multiple legacy platforms to a single operating system successfully in just 2 years.
The move to Kraken in 2020 delivered a lean, sustainable business model that put E.ON Next back on the path to profit in a landscape dominated by the doom and gloom of COVID-19.
This must be the largest and fastest customer migration ever undertaken in the UK, and the fact we’ve achieved such success during a global pandemic and while delivering ‘Excellent’ customer satisfaction scores is a massive achievement.
Mike Lewis, E.ON UK Chief Executive
The outcome is great. We got the foundation right and Kraken helped us with that, now we’re looking at new propositions we can offer customers. [Kraken] is definitely going to be a key ingredient in how we manage the transition with our customers.
Yonadav Yuval, Director of Products, Growth and Innovation, E.ON Next
Speak to the team
Get in touch to find out more about how Kraken can help your utility.
Our clients include edf, Tokyo Gas, octopus energy, plentitude, origin, st john energy, good energy, eon, Maingau , National Grid , ANWB, Meridian, Portsmouth water, Severn Trent, Leep, Cuckoo, Talk Talk
