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E.ON Next
Migrated 5.8 million customers, 8.8 million meterpoints from 8 platforms to Kraken in just 2 years
E.ON Next is a retail energy supplier providing 100% renewable electricity to millions of businesses and households across the UK.
About the partnership
Within a year, with unprecedented challenges of the COVID-19 pandemic, Kraken and E.ON's partnership delivered outstanding business impact and benefits at speed and scale.
Kraken delivered a new lean, sustainable business model that has gone from £200 million loss to £100 million profit in record time.
After adopting Kraken, within 12 months, E.ON Next earned an “excellent” 4.4-star rating on Trustpilot.
This must be the largest and fastest customer migration ever undertaken in the UK, and the fact we’ve achieved such success during a global pandemic and whilst delivering ‘Excellent’ customer satisfaction scores is a massive achievement.
Mike Lewis, E.ON UK Chief Executive
