Technology for the modern distribution utility
Embrace customer expectations in a way that supports the network
Designed for the whole network
Built to transform the industry across generation, distribution, and supply, Kraken gives you everything you need to manage the network, improve field operations, support customers and build innovative new products and tariffs.
60 Million +
customer accounts
27 Countries
are home to Kraken
300K+
connected devices
50GW+
contracted power
Happier customers, happier team
Provide your service teams with all the information and tools they need, with support from AI, to resolve customer problems quickly. Meaning more efficient operations, empowered employees and happier customers.
Lower your cost to serve by up to 40%
Give your team the ability to solve any issue resulting in a quicker speed to answer and reduced backlog.
Migrated 5.8 million customers, 8.8 million meterpoints from 8 platforms to Kraken in just 2 years
Email backlog was reduced by 85%
The ASA reduced from 16m 6s to 2m 38s
Customer Satisfaction scores went from ‘bad’ to ‘excellent’
Turned a $250 million annual loss, into $150 million profit
Champion the rise in distributed energy resources
Connect to and optimize distributed energy resources (DER’s) so you can build innovative new products and services that incentivize usage in a way that benefits your customers and helps balance the increased demand on the network.
Octopus energy used Kraken to build the UK’s first smart EV tariff, Intelligent Octopus
Tariff offers the cheapest and greenest EV charging available
Over 135k connected electric vehicles or EV charging points
24% monthly growth since launch
Streamline work in the field
Increase efficiency in your field operations, including cooperation with local contractors, to create a unified experience for your customers.
Improve grid visibility
Get real-time data from the grid to help monitor performance, identify faults and accurately manage demands on capacity from the increase in distributed energy resources.
Build powerful integrations
With solutions for the whole the industry, designed in a way to support development, Kraken streamlines operations and makes it quicker, cheaper and easier to build services end to end and to innovative across the network.
In our old platform it would take 1 or 2 years to add a new tariff. In Kraken, an easy change takes 3 days, and a complex solution is completed in a week by 2 employees.
Executive, Tokyo Gas
Future proof your business
Always have access to the latest technology so you can be confident that as the industry evolves you can too.
Migrate with confidence
We do migrations differently. There have been over 40 large scale customer migrations onto Kraken, all have been delivered on time and on budget.
Discover more
Get in touch to find out more about how Kraken can help
