Powered by Kraken
Unlocking innovation for 9 million customers
Octopus Energy is the UK’s largest energy supplier and is now active in 26 countries.
Project highlights
Industry-leading customer scores, 8 years running
Multiple first-to-market, consumer-focused products
Up to 40% lower cost to serve
In 2016, Octopus Energy became the first utility to adopt Kraken.
Tired of jumping the regulatory hurdles associated with their incumbent operating system, they needed a more agile solution to empower their team, impress their customers and expand with gusto internationally. Kraken has since powered Octopus to serve 9 million+ customers globally. Now the UK’s largest power supplier, Octopus Energy is consistently recognised as a world-leading innovator in the energy space.
Integrating multiple Kraken products for maximum impact
Octopus Energy combines Kraken’s Customer, Field, and Residential Flexibility platforms to create robust revenue streams, deliver unprecedented customer service, and innovate where it matters.
Head to our project case studies for more onHead to our project case studies for more on
Case Study
Helping Field Ops teams work smarter, not harder
Read more Helping Field Ops teams work smarter, not harder
Case Study
Championing innovation in domestic flexibility
Read more Championing innovation in domestic flexibility
