The all-in-one customer management tool for utilities

Everything you need to streamline operations and provide excellent customer service

Improve service scores

Increase your customer satisfaction

Reduce operating costs

Offer better service for less

Increase employee happiness

Empower your teams to better support your customers

Offer industry leading service

Increase the speed of resolutions by giving your service teams all the tools and information they need to help customers. Empowering them to become more efficient and better equipped to handle more complex problems. Resulting in happier customers, a happier team and a reduced cost to serve.

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5*

service ratings

40%

reduction in cost to serve

40%

average reduction in agent training time

100%

migrations on time and on budget

Everything in one platform

Billing

Get a full view into a billing information

Meter data management

Easily access all meter data

AI powered

Boost teams productivity with industry leading AI support

Customer information system (CIS)

Centralize all customer information

Customer Relationship Management (CRM)

Manage all customer interactions in one place

Product management

Easily manage all your different products and tariffs

Manage all communications in one place

Get a full view of a customer's communications with a single searchable inbox for emails, phone calls, text messages and push notifications — meaning service agents can quickly understand the full history of any inquiry.

Advanced AI assistance

Increase the rate of first time resolutions with AI generated information summaries and response support — helping service teams quickly get context into a problem and understand what actions need to be taken to resolve it.

Streamline operations

Lower your cost to serve by empowering your service agents to solve any problem. Remove the need to pass issues between specialist departments, meaning you can break down silos and restructure your team in a way that works better for them and your customers.

Upgrade your billing system

See a customer's complete billing history, including payments, usage and tariff information, all in one place — meaning customer service agents have complete context of a customer account right from the beginning, enabling them to answer customer queries efficiently.

Consolidate all your customer data

Work smarter. Get better customer insights, make more informed business decisions, and speed up innovation by having all your data in one place.

Increase digital adoption

Support self-service with improved customer accounts. Service teams also have a full view of what the customer can see in their app or online portal, helping them to easily guide anyone who needs help.

Reduce training times

New team members can start helping customers sooner. Designed to be intuitive and easy to use, so training time is dramatically reduced — meaning you can focus more on upskilling your team on understanding the industry, and not on how to use software.

A logo for EON energy
  • Migrated 5.8 million customers, 8.8 million meterpoints from 8 platforms to Kraken in just 2 years

  • Email backlog was reduced by 85%

  • Customer Satisfaction scores went from ‘bad’ to ‘excellent’

  • The Average Speed to Answer (ASA) reduced from 16m 6s to 2m 38s

View all connected assets

Get a full view of customers connected assets including EV’s, heat pumps, batteries and smart thermostats. Offer innovative smart flexible products with confidence that will still get excellent customer support.

Migrate with confidence

We do migrations differently. We’ve completed over 40 large-scale migrations onto our platform, all have been completed on time and on budget.

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Discover more

Get in touch to find out more about how Kraken can help.

Kraken is an all-in-one, smart operating system automating much of the energy supply chain to allow outstanding service and efficiency as the world transitions to a decentralized, decarbonized energy system.

Kraken Technologies Limited is a company registered in England and Wales. Registered number: 12014731.
Registered office: UK House, 5th floor, 164-182 Oxford Street, London, W1D 1NN.

Octopus Energy Group is a global energy tech pioneer, launched in 2016 to use technology to unlock a customer focused and affordable green energy revolution.