Customer management

Kraken Customer

Radically simplify your tech for accounts, billing and support

With the most comprehensive customer operations platform

Deliver stellar service more efficiently

Control the journey from billing to cash

Build and scale new products, fast

Swap a patchwork of platforms with a single source of truth for:

Start trusting your customer data

Stop piecing together information across different teams and tech. Get real-time data together in one place to speed up your operations and deliver better customer experiences all round.

Supercharge your service (and let AI do the legwork)

Boost confidence and lower your cost-to-serve by empowering agents (even AI ones) to handle every customer query from start to finish.
Amplify your team’s capacity with nifty workflow automations, 24/7 support from AI agents, and the tools to solve any problem, fast.
Resolve routine issues before customers chase them, using real-time signals and orchestrated comms.

Add Human Assist and Autonomous Agents to take your service to another level.

Learn more about Agentic Customer Service

Smiling dark-skinned person in a headset using a laptop, with sparkles.

By having agents that are proficient across the end-to-end customer journey, you create a more highly skilled role. Which, in our experience, has led to a greater quality of talent, and not only means our service is strong, but our team is a talent pipeline for every single area of the business – like tech, finance, marketing and HR.”

Senior Manager, Good Energy

We’re very proud to have increased our Trustpilot during the migration. It’s also how teams feel with the new systems – the vibes at the office are fantastic and people feel extremely proud of the work that they are doing

Camilla McCorkell, Director of Business Solutions, EDF

When you have the right culture, the right technology and the strong partnerships like we did with Kraken, you can deliver remarkable outcomes for the business, for your people and for your customers.

Ayesha Razzaq, Executive General Manager, Retail, Ergon

Generate bills that get paid on time

Customers are more engaged with their energy than ever – and they should be rewarded with accurate bills and easy ways to pay.

Link up real-time meter data with tariffs, billing, payments and arrears, so you can reflect actual usage in accounts, collect the right payment, reduce bad debt and keep customers happy.

Build and scale new products

Boost revenue by launching original tariffs, products and loyalty programs with easy drag-and-drop tools.
Test and optimize your ideas quickly with defined customer cohorts and dedicated support.
Drive adoption of new products with tools for leads management and marketing.

Self-configuration tools

Illustration of two people at a desk, one pointing to a toggle switch on a computer screen.

Keep everybody happy

We reliably (and radically) improve our client’s customer and employee satisfaction scores – we’ve even been known to do it during migration.

+90%

customer happiness (Ergon)

+22%

employee happiness (EDF)

9.1

employee happiness rating (Plenitude)

Kraken Customer supports C&I accounts, too.

Migrations made easy

We’ve got a proven track record for super-scale migrations and tech transformations completed on time and on budget.

We’ll work with you to get your team up to speed, fast. Update your Operating Model to keep your service teams moving and your best people happy.

Case studiesCase studies

Case Study

Saving $170 million in cost to serve

Case Study

Getting the foundation right for 5.8 million customers

A person interacting with a wall of data screens, branded with Octopus Energy and featuring their octopus mascot.

Case Study

Unleashing innovation for 9 million customers

Kraken is a flexible operating system for utilities

Kraken Customer fits seamlessly into your current tech ecosystem, and harmonises with other Kraken products to supercharge more of your utility operations.