The advanced operating system for utilities
Kraken integrates with all parts of the utilities system. From renewable generation to supplying customers.
Our single operating system helps world-leading businesses across the industry do everything from managing and optimizing energy resources, to delivering excellent customer experiences at a lower cost.
6000 MW
of contracted capacity
40 MILLION
customer accounts
17 COUNTRIES
home to Kraken
30+ MIGRATIONS
from legacy systems
$300
Million saved
40%
Reduction in costs to serve
5*
Customer service
A modern platform that has the ability to remain flexible and agile, a partner that we are confident to move forward with.
The all-in-one operating system
For generation
Manage, control and optimize everything from large-scale generation to smart-home devices — including batteries, electric vehicles (EVs) and home solar panels.
Kraken improves asset revenue and provides the integration and data required to build smart innovative consumer products.
For supply
1 platform with all the information and tools your team needs to solve any customer problem, and deliver excellent customer experiences.
That includes a customer information system (CIS), billing, meter data management, customer relationship management (CRM), customer interaction and AI-powered communication and automation.
Powered by KRAKEN
Developing new products and responding to industry and regulatory changes has never been easier.
SmartFlex
A smart tariff available in the US, UK and New Zealand that optimizes connected home devices to operate at the cheapest greenest times, saving customers money and helping to balance the grid.
E.ON Next - Energy Bills Support Scheme
The UK government gave customers £400 credit towards their bills. Kraken enabled the implementation of EBSS for UK utilities in less than a month, meaning E.ON Next were the first in the market to offer it to their customers during the energy crisis.
Good Energy - Zap flash tariff
A smart time-of-use tariff that enables EV drivers to charge their car for free when the grid is at its greenest.
Octopus Fan Club
Customers living within the same area as a wind turbine get up to 50% off their electricity bill when it's windy and the turbine is generating electricity.
In our old platform it would take 1 or 2 years to add a new tariff. In Kraken, an easy change takes 3 days, and a complex solution is completed in a week by 2 employees.
Reliable migrations
We have a trusted and flawless record with migrations.
IN JUST UNDER 2 YEARS
4.7 MILLION
customers migrated
$170M savings
STRATEGIC NPS
(12 MONTH AVERAGE)
IN 2 YEARS
9 MILLION
customers migrated from 17 platforms
$250M loss
to
$150M profit
Why Plenitude chose Kraken
Our key decision criteria was proven migration experience, no other modern platforms could match Kraken. In the end it was an easy decision for us.
Trusted globally
Awards
Top 10 of 2023 Disruptors
Top 1% of all software assessed
Pioneer in New Technology
Best use of Innovation
Utility partner of the year
Technology Innovation
Best use of technology
Named in the Top 20
Large company of the year
#1 Environmental Technology business
