Love your utility
Kraken is the world's leading customer & culture platform for energy, water & broadband.
A unique blend of operating model and technology that frees teams from legacy systems and empowers them to act with autonomy on behalf of customers.
A modern, cloud-based architecture with continuous deployments delivers high-speed innovation and access to real-time data.
Trusted Globally
In our old platform it would take 1 or 2 years to add a new tariff. In Kraken, an easy change takes 3 days, and a complex solution is completed in a week by 2 employees”
For billing, payments, meter data management, CRM, customer communications, digital self-service, contact centre telephony, industry and market connections (and more).
More efficient staff-to-customer ratio than a typical utility
Licensed customers globally
Successful migrations
Customer service scores for licensees
of the British market licensed to Kraken
Daily upgrades delivered by an automated and resilient CI/CD pipeline
Tales of Kraken in the wild
We had to migrate from a burning platform which was costing millions a day. Kraken was the only option with proven experience and able to migrate with certainty and speed. The migration result was unseen in the market.”
IN LESS THAN 12 MONTHS
In the news
Award winning technology
Top 1% of all software assessed
Best use of Innovation
Utility partner of the year
Technology Innovation
Best use of technology
Large company of the year
#1 Environmental Technology business
”Even though everyone is talking about the energy transition, we actually don't need a platform that seems to have everything built out.
Instead, we want a modern platform that keeps the door open, that has the ability to remain flexible and agile, and a partner that we are confident to move forward with.
