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Love your utility

Kraken is the world's leading customer & culture platform for energy, water & broadband.

A unique blend of operating model and technology that frees teams from legacy systems and empowers them to act with autonomy on behalf of customers.

A modern, cloud-based architecture with continuous deployments delivers high-speed innovation and access to real-time data.

Licensing enquiries

Trusted Globally

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In our old platform it would take 1 or 2 years to add a new tariff. In Kraken, an easy change takes 3 days, and a complex solution is completed in a week by 2 employees
CEO, Large Asian Utility
1platform

For billing, payments, meter data management, CRM, customer communications, digital self-service, contact centre telephony, industry and market connections (and more).

4.5x

More efficient staff-to-customer ratio than a typical utility

25million

Licensed customers globally

19

Successful migrations

4 Star Rating+

Customer service scores for licensees

~40%

of the British market licensed to Kraken

100's

Daily upgrades delivered by an automated and resilient CI/CD pipeline

Tales of Kraken in the wild

E.ON next

Transforming the experience of 2.9M customers in less than 12 months

Download PDF (361KB)

Intelligent Octopus

Cutting customer bills with smart & simple flexibility

Download PDF (491KB)
We had to migrate from a burning platform which was costing millions a day. Kraken was the only option with proven experience and able to migrate with certainty and speed. The migration result was unseen in the market.
Former Chief Transformation Officer, E.ON Next UK

IN LESS THAN 12 MONTHS

to
2.9mcustomers migrated from 6 platforms
$250m lossto$150m profit

In the news

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Award winning technology

UK Business Tech Awards logo

Best use of Innovation

Utility Week Awards logo

Utility partner of the year

British Excellence Awards logo

Technology Innovation

UK Business and Innovation Awards logo

Best use of technology

British data awards logo

Large company of the year

Technology Fast 50 awards logo

#1 Environmental Technology business

Even though everyone is talking about the energy transition, we actually don't need a platform that seems to have everything built out.


Instead, we want a modern platform that keeps the door open, that has the ability to remain flexible and agile, and a partner that we are confident to move forward with.

Transformation Director, Large European Utility

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