The C&I platform built for utilities
Seamlessly manage all the complex needs of your business customers through one intuitive platform.
Configure everything
Easily build and automate billing journeys, products, and contracts without needing to write a single line of code.
Manage the full customer lifecycle
From lead generation and pricing, to account services and renewals, manage everything in one place.
Streamline operations
Get a full view of your customer portfolio, helping you offer an excellent customer experience.
We’ve been in the darkness for so long, having to do everything so manually, Kraken is a God-send.
Good Energy
Take the complexity out of C&I account management
Switch to the only platform that brings together everything you need to accurately and effectively handle products, pricing, billing, and contracts. From customers with a single site to those with thousands of sites, manage everything in one place without complex customizations or integrations.
All account information is in one place.
32% drop in inbound business-customer calls
29% reduction in wait time
Months to days to resolve complex emails
95%+ billing performance maintained during migration
Configure to suit your needs
Build and adapt complex contracts and bespoke billing throughout the whole customer lifecycle, without the need for technical expertise.
Multi-site portfolios, one dashboard
Get a full view of every customer account in a single dashboard, including multi-site portfolios, and contracts — helping you access the information you need quickly.
Manage Power Purchase Agreements (PPA)
Easily manage complex PPAs and flexible products, helping you effectively support your customers' energy needs with confidence.
Improve your customer experience
Give your customers access to all the information they need. When customers contact you, your teams have a complete view of every customer account, giving them all the information they need to resolve queries quickly.
Built for AI
Harness the power of AI for communications. Reduce response times with AI powered response support — helping you significantly improve the customer experience.
Migrate with confidence
You can feel confident upgrading your C&I operations to Kraken with a migration process that’s de-risked, proven at scale, and has a 100% success rate.
Discover more
Get in touch to find out more about how Kraken can help your utility.
Find out more
Blog
Read more about how we're tackling the issues utilities face when supporting C&I accounts.
Case Study
See how Good Energy are already seeing the benefits of migrating to Kraken for their C&I customer management.