Technology for the modern water utility

Customer operations reimagined

Empowering water utilities

Provide excellent service, lower your cost to serve, and digitally transform your business so you can lead the transformation of the water industry.

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5+ Million

customer accounts

40%

Reduction in cost to serve

80%

Reduction in reports required

30%

Increase in digital adoption

Transform your tech

Consolidate your technology – including meter data management (MDM), customer relationship management (CRM), billing and communications – so everything works seamlessly together, making operations more efficient and innovation easier.

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Lower your cost to serve by up to 40%

Offer better service for less. Increase the speed of resolutions and reduce backlog by empowering your team with the right technology to work more efficiently and best support customers.

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Offer excellent service

Equip your service teams with all the essential information and tools they need to effectively serve customers, leading to streamlined operations, empowered staff, and happier more engaged customers.

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Unlock smart water

Lead the adoption of smart water meters with effective management and integration of smart data into your operations — helping you innovate quickly and fully realize the benefits of a smarter water industry for customers and the system.

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Innovation made easy

Easily develop new products and tariffs that help incentivize usage in a way that benefits customers and the network.

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Improving customer and employee satisfaction for Leep Utilities

  • Completed migration in under a year

  • Trustpilot scores increased from 3.8 to 4.6

  • Employee satisfaction scores increased from 7.9 to 8.5

  • 20% reduction in call volumes

  • 75% reduction in complaints

  • 40% increase in consumer portal uptake

Migrate with confidence

With more than 40 large-scale migrations completed on time and on budget, Kraken takes the stress out of migration.

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Discover more

Get in touch to find out more about how Kraken can help.

Kraken is an all-in-one, smart operating system automating much of the energy supply chain to allow outstanding service and efficiency as the world transitions to a decentralized, decarbonized energy system.

Kraken Technologies Limited is a company registered in England and Wales. Registered number: 12014731.
Registered office: UK House, 5th floor, 164-182 Oxford Street, London, W1D 1NN.

Octopus Energy Groupis a global energy tech pioneer, launched in 2016 to use technology to unlock a customer focused and affordable green energy revolution.