Upgrade your utility
Improve customer satisfaction, increase product innovation, generate new revenue streams, and make significant operational savings. All with the only proven end-to-end, AI-powered operating system for utilities in energy, water, and telco.
Our clients include edf, Tokyo Gas, octopus energy, plentitude, origin, st john energy, good energy, eon, Maingau
Provide excellent service
Achieve 5-star customer satisfaction ratings, increase employee happiness and reduce your cost to serve by 40%.
Improve operational efficiencies
Transform your operations to become more productive and cost effective.
Future proof your utility
Increase innovation by 3x with advanced residential and generation flexibility. Helping you build customer centric products that achieve a 20% lift on NPS, support grids, and monetize flexibility.
Migrate with confidence
Feel comfortable upgrading your technology with a proven migration process that's completed over 40 large-scale migrations, on time and on budget.
5-star
average customer service score
40%
reduction in cost to serve
3x
increase in product innovation
51 days
to migrate 1.6 million customers
Designed for utilities
Switch to the only technology built specifically for utilities. Access an ecosystem of AI-powered products designed to support your entire business.
60m+
customer accounts
30
countries operational globally
40+
migrations delivered successfully
350k+
connected devices
Our products
AI-powered products that integrate seamlessly to create the only end-to-end operating system for utilities.
Billing and customer relationship management
Provide excellent customer experiences, lower operational costs, and easily develop innovative new smart tariffs and products for residential and commercial and industrial (C&I) customers.
Flexibility management
Harness the power of residential and grid-scale flexibility through the advanced optimization of distributed energy resources (DERs) and large-scale assets.
Field operations
Increase operational efficiencies, cut costs, and provide excellent customer experiences.
Distribution management
Significantly improve your billing and meter data management.
With Kraken, even during migration, we've been able to create and launch more innovative new products to help customers in the last year, than we have in the last 10.
Richard Hughes, Director of Retail, EDF UK
Clients' success
Join leading utilities around the world using our technology to top consumer rankings, save hundreds of millions in operational costs, and develop some of the most exciting innovations in the industry.
"I believe we’ve chosen the best tool in the market."
Philippe, Managing Director of Energy Customers, EDF
"Technology very much runs deep in Kraken's DNA… It took the Kraken development team about 2-3 weeks to implement the same change that took SAP 3-4 months."
General Manager, Origin Energy
"In our old platform it would take 1 or 2 years to add a new tariff. In Kraken, an easy change takes 3 days, and a complex solution is completed in a week by 2 employees."
Executive, Tokyo Gas
The Kraken implementation has been a huge success story for our business.
Ayesha Razzaq, Executive General Manager, Ergon Energy
Support for all utilities
Distribution utilities
Embrace customer expectations and champion the increase in distributed energy resources (DERs) in a way that supports the network.
Retail utilities
Grow your business, lower operations costs, and improve customer loyalty through excellent customer service and the ability to easily develop innovative smart products.
Water utilities
Consolidate your technology so everything works seamlessly together, making operations more efficient and innovation easier.
Recognized by industry leaders
"Kraken not only helps energy retailers serve customers efficiently throughout their entire life cycle, but also remains ready to embrace future energy scenarios and the rapid pace of innovation."
"Kraken tops the rankings because of its advanced platform functionality that enables both economics- and physics-based optimization use cases for aggregated distributed energy resources, as well as its proven track record and large project portfolio that continues to grow."
Discover more
Get in touch to find out more about how Kraken can help your utility.
Latest news and events
EVENT
E-world
11-13 Feb, Essen, Germany
Come find us at booth GA-03 at E-world
IN THE PRESS
Utilities can turn to software for proactive outage communication to avoid leaving customers in the dark
Read our latest article in Utility Dive on how the right technology can improve outage communications
EVENT
Smart Grid Expo
19-21 Feb, Tokyo, Japan
Come find us at booth E59-30
