Frost & Sullivan
Frost Radar 2025: Kraken ranked #1
See why Frost & Sullivan named Kraken #1 overall in Digital Platforms for Customer Care & Engagement in Energy Utilities
The latest Frost Radar™ 2025 report has ranked Kraken #1 Overall in customer-care and engagement platforms for energy utilities.
Download the report to see how our operating system, powered by Utility-grade AI, is reshaping customer and employee experience, cutting costs, and helping utilities innovate faster.
"Kraken retains the top spot on the Frost RadarTM and is arguably the one to beat right now. Its growth in the past few years has been nothing short of exceptional, with more and more utilities from across the US, Europe and Australia opting for the Kraken operating system. Kraken is one of the leading companies on innovation and the developments in its utility-grade AI, flexibility management, C&I and field operations offerings are all testament to this."
Frost & Sullivan 2025
Highlights from the report
Frost & Sullivan highlights that Kraken is the fastest growing and most innovative customer digital platform.
We’re on track to reach 100 million accounts by 2027.
Recent clients include National Grid (US), Maingau (Germany), Tokyo Gas (Japan), Meridian Energy (New Zealand), and Essential Energy (Australia).
We’re delivering the industry’s largest and most successful migrations, like moving Shell Energy UK’s 2.2 million accounts from SAP in 51 days
Our Utility-Grade AI is delivering at scale.
Magic Ink, part of our Agent Assist offering, now manages 60% of written customer interactions, and drives agent productivity by 30% while improving satisfaction by 9%.
Utilities running on Kraken see up to 40% lower cost-to-serve, higher customer satisfaction, and faster product innovation.
With 200 releases a day we’re continually innovating, across Utility-Grade AI, self-serve configuration, C&I, flexibility management and field operations.
This independent benchmark reveals why utilities are choosing us to modernize operations, accelerate digital transformation, and connect customers with the clean-energy future.
That’s why Frost & Sullivan calls Kraken “the one to beat right now.”