Amplify your people
Support productivity and autonomy in customer services
Innovate faster
Speed up everyday tasks and invest time in the big picture
10% happier customers
Better service boosts satisfaction
Harness Utility-Grade AI
Thriving utilities are benefitting from AI across all parts of their business – from ramping up team productivity to aggregating flexibility forecasts and optimizing engineer appointments.
Our operating system is powered by Utility-Grade AI, leveraging a unified data model and our unique industry expertise to deliver measurable impact across all these areas, at scale.
Delivering brilliant customer service is just one of the ways your utility can use AI where it matters.
Meet… Agent Assist
Empower your service agents to resolve issues faster and with more empathy, boosting their productivity by up to 30% and customer satisfaction scores by 10%.
Agent Assist is a collection of powerful tools, designed to support your customer-facing teams on the front line.
Magic Ink
Prompted message generation saves your agents time and guarantees more consistent customer service experiences. A whopping 60% of our clients’ outbound emails are now drafted by Magic Ink before being sent.
2.5 minutes saved
On average, per email
89% sent without revisions
Drafted emails are good-to-go
1.2 million outbound emails
Delivered through Kraken every month
Magic Ink saved me an hour and 15 minutes, in half a day!
Customer support agent, UK
Complaint IQ
Give your agents an overview of any active complaints with supporting context, so they can handle queries with confidence and clarity. Save valuable time chasing key dates and details to get problems solved quicker.
Storyline
See a smart summary of each customer’s interaction history, pulling together account details and previous communications in a single view. Our unified data model means that AI can pull in billing or meter data, too, giving your team the full picture.
Kraken Companion
Give customer-facing agents a safety net with real-time AI chat support to suggest answers and next steps during live interactions.
Customer Intent Dashboard
Track the top reasons customers get in touch, and uncover trends over time. Adapt your workflows, respond quickly to emerging issues, and prioritise high-impact areas like refund spikes or billing queries.
Let us show you around
Book a 30-minute walkthrough with one of our team to see Agent Assist in action
