Kraken to unleash digital transformation for Germany’s MAINGAU energy customers
MAINGAU adopts Kraken’s AI-powered digitalization platform
MAINGAU customers set to benefit from even better customer service and innovative energy products
Deal underscores both companies’ shared commitment to digital transformation and a custom-centric energy transition
Obertshausen – 17th October 2024 – Kraken, the only proven, end-to-end platform for utilities’ digitalization and transformation, has entered into a strategic partnership with MAINGAU Energie, a leading German energy provider.
The agreement marks an important step for the digital transformation of the German energy sector.
The partnership will see Kraken implement and manage its AI-powered operating platform on behalf of MAINGAU. Kraken will unlock best-in-class customer service for MAINGAU customers across Germany, including its core supply area [Grundversorgungsgebiet].
In addition to the Kraken platform, the deal will also see Kraken roll out its “universal agent” operating model for MAINGAU’s customer service. This empowers customer service staff to solve customer complaints through a 360-degree view over the customer’s account. The model has a proven track record in delivering better service and lower cost-to-serve for over 50 million utilities customers around the world.
Kraken’s cloud-native, single-data platform digitalizes and automates customer service processes, utilizing AI to improve service quality and support sales teams. These technological advancements aim to promote sustainable growth and position MAINGAU as an innovative energy supplier for the future.
The MAINGAU partnership follows the news in September that Kraken has launched its own advanced market communications solution for the German energy sector. This significant development underscores Kraken’s expansive investment plans in Germany.
Kraken's development team in Germany is already working on the next set of regulatory changes for the German market, including enabling the 24-hour provider change requirement. Kraken is expanding its dedicated office space in Berlin for the second time in 24 months in order to optimally serve the German market.
Amir Orad, CEO of Kraken, says: “We’re taking big strides into the German energy market, together with a fantastic partner in MAINGAU. Together, we are committed to transforming German energy with world-class customer service and driving forward the energy transition.”
Richard Schmitz, Managing Director of MAINGAU, adds: “With the introduction of the AI-supported customer platform, we are taking on a pioneering role in the German energy sector and setting an important milestone in the digital transformation. Together with Kraken, we not only want to not only increase the efficiency of our processes, but also take our customer service to a new level.”
About Kraken
Kraken is the world’s only proven, end-to-end platform for utilities’ digitalization and transformation, trusted by global energy giants like EDF Energy, E.ON Next, Octopus Energy, Origin and Tokyo Gas.
Headquartered in London and New York, Kraken manages over 50 million accounts, over 40 GW of power – from off-shore wind to grid-scale batteries – and over 250,000 consumer devices such as electric cars and charging stations.
The platform’s advanced data, AI and machine learning capabilities automate much of the energy supply chain to allow outstanding service and efficiency. These advances have redefined the utilities sector, driving a 30-fold increase in new product innovations for partners, top consumer rankings and hundreds of millions of dollars in operational savings.
Kraken’s cloud-based architecture is uniquely adaptable and scalable, proven by an unparalleled track record in seamless, extremely fast on-time migrations and enabling its successful expansion into water and other verticals.
About MAINGAU Energie
MAINGAU Energie is an ambitious energy company based in the Rhine-Main region. Launched over 115 years ago as a traditional gas supplier in the region near Frankfurt am Main, the company now has one million customers across Europe.
In addition to electricity and gas sales, the company now offers a wide range of products in the areas of e-mobility, internet and mobile communications. MAINGAU also operates its own online store. With the MAINGAU ecosystem, the company creates a comprehensive product and service world around the daily needs of its customers. In 2021, MAINGAU founded the subsidiary Yippie.
www.maingau-energie.de
MAINGAU press contact:
MAINGAU Energie GmbH
presse@maingau-energie.de
Ringstraße 4 - 6 | 63179 Obertshausen