Octopus Energy Services (OES) has grown from zero employees in 2018 to a headcount around 4,300 in 2025.

Responsible for installing future-friendly tech like heat pumps, smart meters, EV chargers and solar panels into people’s homes across the UK, OES’s ambition is to make the transition to a Net Zero energy system affordable and convenient for everyday customers.

OES’s Field Operations team is responsible for organising and optimising installation jobs for a huge fleet of engineers on the ground. The job used to mean cross-referencing several different tech platforms (and a lot of paper maps) to send the right person to the right place at the right time. Time was wasted on the road – and in the diary – thanks to inefficient, manual scheduling and routing, which led to missed opportunities and money spent on wasted petrol. And remember, every appointment missed slows down the move to a more sustainable energy system – one old gas boiler at a time.

A smarter approach to scheduling

Kraken Field is revolutionizing the way the Operations team at OES…well, operates. By providing a single platform to bring smart scheduling, routing, and industry data flows in-house, OES has experienced huge gains in efficiency every day.

Kraken Field accurately matches demand and capacity while visualising the closest engineers with the required skills to consistently deliver more work opportunities. The team can optimize diaries and plan routes effortlessly, minimising travel time, offering more flexibility to customers and maximising time spent face-to-face. In fact, the average number of jobs completed per engineer has increased from 3 to 8 per day.

As well as customers, engineers and managers can now also confidently self-serve online – by reporting sick days, for example, the system can automatically redistribute the work to other skilled engineers in the area and save the customer any stress. This frees up the Operations team from being on the phone to focus on more knotty problems and expand their service offering more holistically.

The data that’s collected by bringing all these systems together can then be used to bolster marketing efforts in particular areas, filling in knowledge gaps and attracting customers to consider greener technologies for their home.