Utility-Grade AI
It’s time to harnessAI – for good
It’s time to harness AI – forgood
Bring your utility operations up to speed
Unlock the true value of real-time data
Pitch in to create a more resilient and affordable energy system
AI can enhance almost every aspect of your business operations
Lowering costs, maximizing revenue, and making your team’s lives easier any day of the week. All the more reason to choose tech you can rely on.
Every product at Kraken is built using Utility-Grade AI™. That means:
We embed AI where it matters most – never as an afterthought.
Our whole ecosystem was born in – and designed for – utility businesses specifically.
We collaborate with leading utility partners to deliver practical value at scale.
AI’s an iceberg
The impressive stuff is what you don’t see. Its success relies on a strong foundation of robust data – fast-flowing context that runs under the surface of any successful energy company.
Get going faster
Our AI-native platform brings your data together in one place. Information from customer, billing, metering, marketing and assets can be easily searched, validated, surfaced (and put to work) without complex integrations slowing things down.
Market context is baked in
Our data models are built around utility operations and workflows, so you can be confident that AI tools are driving smarter decisions and meaningful outcomes across your whole value chain.
We offer a shiny toolkit of AI-powered products:
Boosting productivity and customer satisfaction
- 8,000+ service agents are already supported by Human Assist
- 60% of our clients' outbound emails now start with a draft by Magic Ink
- 2m+ outbound emails are sent through Magic Ink every month
Optimizing assets and balancing the grid
- 400,000+ connected customer devices
- We shift up to 15GWh of energy every day
Generating smart schedules for low-carbon installations
- 30K technician hours saved in 2025 (that’s 4,000 work days)
- 941,820 miles saved on the road in 2025
