Migrate without the migraines

Transform your tech (the easy way)

Transform your tech (the easy way)

Save time and lower risk with a phased rollout

Evolve your operations in step with your software

Choose the only migration model that’s proven at scale

We know business transformations can’t happen without people. We have a 100% record for successful utility migrations because we’ve designed a model that starts small, scales fast and lands softly.

We’ve nicknamed it BOT.

  • B is for Build

    We’ll set up a separate operations unit next to your business’s mothership to embed new ways of working.

    We’ll bring together leaders and ambassadors from all sectors of your business to help your team and our tech bring out the best in each other – without disrupting Business As Usual.

    Together, we’ll segment and sequence your whole customer base into cohorts based on attributes like meter type and functional requirements.

  • O is for Operate

    Starting with the simplest, we’ll bring each cohort and a dedicated service team online at the same time. And we’ll carry on like this until we’ve successfully migrated each and every one.

    This means you can iterate, innovate and improve your utility experience quickly for real customers.

  • T is for Transfer

    Once we’ve successfully scaled your operations, we’re onto the final stretch. We’ll partner with you to fine-tune the last few cohorts, drive new ways of working and stabilize your ops for the long term.

    There’s no big, risky switchover to your ‘new tech’ or extensive training required – because your teams will have been working with Kraken and real customer cohorts from day one of your transformation journey.

This must be the largest and fastest customer migration ever undertaken in the UK, and the fact we’ve achieved such success during a global pandemic and while delivering ‘Excellent’ customer satisfaction scores is a massive achievement.”

Mike Lewis, UK Chief Executive Officer, E.ON

A diagram showing ten stylized people in a circle connected to five stacked rectangular blocks.

Every migration is possible

No matter how complicated your company setup, we promise we’ve seen it all before. Our migrations process is tried and tested for global utilities operating at any size and scale.

We’ve completed more than 40 successful utility migrations, moving:

5.8m customers

in 15 months at EDF

4.2m customers

in 2.5 years at Origin

750k customers

in 185 business days at Ergon

5.8m customers

in 2 years at E.ON Next

The first customers went live in just 4 months at Essential, and 5 months at Plenitude.

An important lesson learned was that success comes from true joint ownership between IT and the business. As the energy transition accelerates, business-led and incremental delivery enables teams to test, learn, and adapt quickly while keeping customer experience and outcomes front and center. That approach allowed us to deliver change more smoothly and at greater speed.”

Damien Lynch, General Manager, Customer and Business Enablement, Ergon Energy Retail (part of Energy Queensland)

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